FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 2–5 business days. Once shipped, delivery usually takes 3–7 business days depending on your location.

Do you offer returns or exchanges?

Yes. We accept returns and exchanges on eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.

How do I choose the right size?

Please review our Size Guide before placing your order. If you are between sizes, we recommend sizing up for a more relaxed streetwear fit.

Are Nova Thread items true to size?

Most items fit true to size with a relaxed streetwear feel. For an oversized look, we recommend sizing up.

Where can I contact Nova Thread?

You can contact us anytime at support@novathreadstore.com or through our Contact page.

Do you ship internationally?

At this time, we primarily ship within the United States. International shipping options may be added in the future.

Can I change or cancel my order?

Please contact us as soon as possible at support@novathreadstore.com. Once an order has entered production or shipped, changes may not be possible.

How do I care for my Nova Thread items?

For best results, wash inside out with cold water and tumble dry low or hang dry. Avoid bleach and high heat.